HVAC Services

Terms and Conditions

Centrum Solutions | Effective Date: 2025

Welcome to Centrum Solutions. By accessing and using our website (Centrumsolutions.ca) and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

Welcome to Centrum Solutions

Your Trusted HVAC Partner

Definitions

“Company” refers to Centrum Solutions, including its owners, employees, and affiliates.
“User,” “You,” or “Your” refers to any individual or entity using our website or services.
“Services” refers to all HVAC, plumbing, heat pump, and electrical services provided by Centrum Solutions.

Use of Services

You must be 18 years or older to use our services.
You agree to provide accurate and complete information when engaging with our services.
You may not use our services for illegal, unauthorized, or unethical activities.
Any violation of these terms may result in suspension or termination of your access to our services.

Intellectual Property Rights

All content, including logos, text, images, and website design, is the exclusive property of Centrum Solutions.
You may not copy, distribute, or reproduce any materials without written permission from us. • Unauthorized use of our intellectual property may result in legal action.

01

Payments and Billing

Fees for our services are disclosed upfront and must be paid according to the agreed terms.
Late payments may result in service suspension or additional charges.
All transactions are final, and refunds are only issued under specific conditions agreed upon in writing.

02

Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis.
We do not guarantee that our services will be error-free, uninterrupted, or produce specific results.
We are not liable for any damages caused by the use or inability to use our services.

03

Limitation of Liability

Centrum Solutions shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services.
Our maximum liability for any claim related to our services shall not exceed the amount you paid us in the last three months.

04

Third-Party Links and Services

Our website may contain links to third-party websites or services.
We do not control or endorse these third parties and are not responsible for their content, policies, or actions.

SMS Terms & Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Centrum Solution, you may receive messages related to the following:

Appointment reminders
Verify information
Request for Review/Feedbacks
Promotional Messages

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments or account status

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from Centrum Solution in the following ways.

By submitting an online form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at contact-us.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary

Termination of Services

We reserve the right to suspend or terminate your access to our services if:

You violate any of these terms.
You engage in fraudulent, abusive, or unlawful activities.
Your payment is outstanding beyond the agreed period.

Changes to These Terms

Centrum Solutions reserves the right to modify these Terms and Conditions at any time.

The most recent version will always be available on our website.
Your continued use of our services constitutes acceptance of the updated terms.

Governing

Law These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes shall be resolved in the courts of British Columbia.

Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Centrum Solutions
301 Seaview Dr, Port Moody, BC V3H 1P1, Canada
info@centrumsolutions.ca
604- 338-7006

0/5 (0 Reviews)

Centrum Solutions

4.8

Based on 76 reviews

review us on

Katie Gillard

18:26 09 Jul 25

Hired Centrum Solutions to diagnose and fix our broken heat pump. Amir was very courteous and thorough, and took the time needed to explain everything. Would hire them again!

Kassandra M

04:40 01 Jul 25

We first contacted Centrum back in the winter inquiring about the heat pump. Amir was extremely knowledgeable and helpful when it came to choosing the right system for our home. We ended up reaching out again in April and getting the heat pump installed at the end of the May as we wanted to take advantage of the available rebates and Amir & Jenneth made it happen for us and they continued to assist us after while we were applying for the Loan & Rebates. We’re so happy to have AC in our home for the summer and would 100% recommend Centrum Solutions to anyone.

Rajavel loganathan

22:48 08 Apr 25

We had them come over to our place for a consultation to install a new Heat pump. Amir was amazing in explaining me everything and took time answering my questions. Jenneth also helped me answer all questions and filling up the application for FortisBC rebates. We ended up paying exactly what was quoted and no extra hidden costs.

Installation went very good. They took great care in doing everything properly and never felt like it was rushed to just finish the work.

It's been few weeks since the installation, heating works great and just waiting to test the AC unit once the hot weather sets in. But I am sure if any issues Amir and team will help to sort it out. I will try to update the review after year when I do my yearly service maintenance with them.

Alex Aleman

06:44 20 Mar 25

I had an amazing experience with Centrum! From start to finish, their professionalism and expertise were evident. The technicians were highly knowledgeable, explaining everything in detail and diagnosing the issue quickly. They arrived on time, worked efficiently, and completed the job faster than expected while maintaining top-notch quality.

Customer service was outstanding—Amir was courteous, friendly, and respectful of my home.

I also appreciated their honest and fair pricing. There were no hidden fees, and the quote they provided was accurate and reasonable for the high-quality service they delivered.

Overall, they turned what could have been a stressful situation into a smooth and hassle-free experience. I highly recommend Centrum solutions to anyone in need of reliable and professional HVAC and Plumbing services. I’ll definitely be calling them again for any future needs

Dugan O'Neil

03:16 28 Feb 25

We have used Centrum Solutions over the past two years for numerous projects, including 2 mini split heat pumps. Amir and Jenneth are lovely people who provide top-notch customer service. I always feel that Amir has my best interest in mind and strives to come up with a plan that takes into account my specific needs. I like knowing that I'm dealing with the owner of the company - Amir takes pride in his work, and it shows.

Jaladeepan Kamaraju

18:04 30 Jan 24

I had a fantastic experience with Centrum Solutions. Amir and his team, including Bernardo, installed a new heat pump at our place. Their work was exceptional, and Amir and Jenneth provided excellent communication, addressing any questions promptly. I highly recommend Centrum Solutions for their professionalism and top-notch service. Definitely deserving of a 5-star rating!

Claudio Urbani

23:08 24 Nov 23

We had our hot water tank replaced with a tankless that Amir suggested and it has worked flawlessly over the last 2 years, we some small issues arise and Amir was here the same day or next to fix the issue.
He also replaced our old a/c with a new heat pump, this was a big job as our air handler was up in the attic, Amir and Bernardo removed the old unit and replaced it with new unit with precision. Even though it was hot up in the attic they never complained.
Amir was always patient to answer the many questions we asked him. He always returned my calls as many contractors never call back after a job is done.
They did an amazing job, very neat and clean work.
Would highly recommend Centrum Solutions

Richie Menzies

20:52 03 Oct 23

Centrum Team took quick action on getting a dual fuel hybrid heat pump/furnace installed that met Fortis's rebate policies. Jenneth was very helpful with ensuring the right equipment was selected and helped arrange the two assesments that were needed (air flow calc. and energuide). All around happy with the install and would recommend Centrum.

Wendy Armbruster

04:10 18 Aug 23

Amir and his crew did a fantastic job installing my new furnace and heat pump!

Darren Sturdy

03:50 10 Aug 23

I am extremely pleased with the exceptional service provided by Centrum and their dedicated team, led by Arim. Their professionalism was evident from the outset as they efficiently handled our HVAC installation with a remarkable attention to detail. Unlike other installers, Centrum's commitment to getting the job done right the first time truly sets them apart.

Arim's excellent communication skills ensured that we were kept informed throughout the installation process, eliminating any uncertainties we might have had. It was evident that they prioritize customer satisfaction, going the extra mile to not only meet but exceed our expectations. What truly impressed us was the inclusion of some additional services, a thoughtful gesture that demonstrated their commitment to delivering value. Centrum's dedication, expertise, and focus on customer well-being make them a top choice in the HVAC industry.

Saeid Sadeh

23:54 22 Jul 23

We are extremely satisfied with the service provided by Centrum Solutions for the replacement of our furnace. The entire process, from receiving the initial quote to the installation, was truly enjoyable. Amir, the owner and operator of the business, impressed us with his expertise and amiable demeanor. He took the time to explain all the details, enabling us to make a well-informed decision.

Furthermore, Jenneth, the Administrative Manager, was exceptionally responsive and provided valuable assistance in securing government rebates. We wholeheartedly endorse Centrum Solutions for all heating and cooling projects and highly recommend their services

Eugen Sim

20:01 06 Apr 23

The Centrum Team was very responsive and professional in installing my high-efficiency furnace and smart thermostat. Thank you Amir and Bernardo for the timely, fast and the great job. And thank you, Jenneth, for supporting the technical team and for the ultra-promptly (literally max 10 mins) responding to any of my requests and helping me with the rebate application.

Our Service Areas

Vancouver, BC

Burnaby, BC

Surrey, BC

Port Moody, BC

Coquitlam, BC

Langley, BC

If you’re unsure whether we service your area, give us a call!

Why Choose Centrum Solutions?

Centrum Solutions offers expert HVAC services with high-quality brands, experienced technicians, reliable support, and competitive pricing to ensure your comfort in every season.

24/7 Emergency Services

We’re always ready when you need us most

Guaranteed Customer Satisfaction

Our 100% satisfaction guarantee ensures you receive the highest level of service.

Transparent Pricing

No hidden fees! We provide clear, upfront pricing so you know exactly what to expect

Certified & Experienced Technicians

Our HVAC experts are fully licensed, trained, and highly experienced.

Flexible Maintenance Plans

Keep your AC running smoothly year-round with our preventive maintenance programs.

Top-Tier Brands

We work with the most reputable brands to deliver durable and high-quality solutions.

Resources & Tips

Check out our blog for expert advice on AC efficiency, troubleshooting, and maintenance.

Flexible Financing Options

We offer budget-friendly payment plans to make your HVAC upgrades more affordable.

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