HVAC Services

Privacy Policy

Centrum Solutions is committed to protecting the privacy of everyone who visits our website, contacts us, or uses our heating and cooling services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information. By accessing our website or communicating with us, you agree to the practices described below.

Welcome to Centrum Solutions

Your Trusted HVAC Partner

Information We Collect

We may collect personal information directly from you, including:

Your name
Email address
Phone number
Service address
Details related to your service requests
Any information you provide through forms, messages, or phone calls

We may also receive information from trusted third parties such as financing providers or booking platforms when needed to complete your request.

In addition, we automatically collect certain technical information when you visit our website, such as:

Device type
Browser and operating system
IP address
Pages viewed and interactions with the website

This information helps us improve the website and ensure smooth functionality.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience. We use both essential cookies that allow the website to operate and non-essential cookies used for analytics, preferences, or tracking.

You may disable cookies through your browser settings at any time. Some parts of the website may not function as smoothly without them.

We also use trusted third-party services, such as analytics tools, which may collect technical information to help us understand visitor behavior. These service providers may only use the information for the purposes we specify and must keep it protected.

How We Use Your Information

We use personal information to:

01

Respond to your inquiries

02

Schedule and provide HVAC services

03

Process payments

04

Send service reminders, updates, and confirmations

05

Improve our website and services

06

Communicate with you about your account or service

07

Send promotional messages when you have given consent

08

Maintain safety and security of our systems

We do not sell or rent personal information under any circumstances.

SMS Messaging and Consent

If you choose to receive SMS messages from Centrum Solutions, you consent to receive text messages related to our services, including:

Appointment reminders
Scheduling and service updates
Follow-ups after service
Promotional or special-offer messages related to our HVAC services

By providing your mobile number and opting in, you agree to receive SMS messages from Centrum Solutions. Message and data rates may apply. Messaging frequency may vary. You may opt out at any time by replying STOP. For help or support, reply HELP or contact us using the information in the “Contact Us” section of this policy.

“Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.“

Standard Messaging Disclosures

Messaging frequency may vary.
Message and data rates may apply.
To opt out, text STOP.
For assistance, text HELP or contact us through our website.

For more details, please review:
Privacy Policy: https://centrumsolutions.ca/privacy-policy1
Website: https://centrumsolutions.ca/

Sharing of Information

We only share your personal information when it is necessary to:

Provide the services you requested
Operate our website or business
Process payments or manage bookings
Deliver SMS or email communications
Comply with legal obligations
Protect the safety of our customers, staff, or business
Complete a business transfer such as a merger or sale

Service providers who assist us must follow strict confidentiality requirements and may only use your information to support our operations.

We never share or disclose mobile numbers or SMS opt-in consent with third parties for marketing.

Data Security

We use reasonable physical, electronic, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. While no system is completely secure, we take continuous steps to protect your data

Data Retention

We retain your personal information only for as long as necessary for the purposes described in this policy. This may include keeping service records for up to five years unless a longer period is required by law. When information is no longer needed, we securely delete or anonymize it.

Your Rights

You have the right to:

Request access to your personal information
Request corrections if information is inaccurate
Request deletion when appropriate
Withdraw consent for promotional emails or SMS
Opt out of non-essential cookies or tracking

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect information from children under the age of thirteen. If you believe a child has provided personal information to us, please contact us so we can remove it.

External Links

Our website may include links to third-party websites or services. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a new “Last updated” date. We encourage you to review this policy regularly to stay informed about how we handle personal information.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us at:

Centrum Solutions
Email: info@centrumsolutions.ca
Phone: 604-338-7006
Mailing Address: 301 Seaview Dr, Port Moody, BC V3H 1P1, Canada

0/5 (0 Reviews)

Centrum Solutions

4.8

Based on 76 reviews

review us on

Katie Gillard

18:26 09 Jul 25

Hired Centrum Solutions to diagnose and fix our broken heat pump. Amir was very courteous and thorough, and took the time needed to explain everything. Would hire them again!

Kassandra M

04:40 01 Jul 25

We first contacted Centrum back in the winter inquiring about the heat pump. Amir was extremely knowledgeable and helpful when it came to choosing the right system for our home. We ended up reaching out again in April and getting the heat pump installed at the end of the May as we wanted to take advantage of the available rebates and Amir & Jenneth made it happen for us and they continued to assist us after while we were applying for the Loan & Rebates. We’re so happy to have AC in our home for the summer and would 100% recommend Centrum Solutions to anyone.

Rajavel loganathan

22:48 08 Apr 25

We had them come over to our place for a consultation to install a new Heat pump. Amir was amazing in explaining me everything and took time answering my questions. Jenneth also helped me answer all questions and filling up the application for FortisBC rebates. We ended up paying exactly what was quoted and no extra hidden costs.

Installation went very good. They took great care in doing everything properly and never felt like it was rushed to just finish the work.

It's been few weeks since the installation, heating works great and just waiting to test the AC unit once the hot weather sets in. But I am sure if any issues Amir and team will help to sort it out. I will try to update the review after year when I do my yearly service maintenance with them.

Alex Aleman

06:44 20 Mar 25

I had an amazing experience with Centrum! From start to finish, their professionalism and expertise were evident. The technicians were highly knowledgeable, explaining everything in detail and diagnosing the issue quickly. They arrived on time, worked efficiently, and completed the job faster than expected while maintaining top-notch quality.

Customer service was outstanding—Amir was courteous, friendly, and respectful of my home.

I also appreciated their honest and fair pricing. There were no hidden fees, and the quote they provided was accurate and reasonable for the high-quality service they delivered.

Overall, they turned what could have been a stressful situation into a smooth and hassle-free experience. I highly recommend Centrum solutions to anyone in need of reliable and professional HVAC and Plumbing services. I’ll definitely be calling them again for any future needs

Dugan O'Neil

03:16 28 Feb 25

We have used Centrum Solutions over the past two years for numerous projects, including 2 mini split heat pumps. Amir and Jenneth are lovely people who provide top-notch customer service. I always feel that Amir has my best interest in mind and strives to come up with a plan that takes into account my specific needs. I like knowing that I'm dealing with the owner of the company - Amir takes pride in his work, and it shows.

Jaladeepan Kamaraju

18:04 30 Jan 24

I had a fantastic experience with Centrum Solutions. Amir and his team, including Bernardo, installed a new heat pump at our place. Their work was exceptional, and Amir and Jenneth provided excellent communication, addressing any questions promptly. I highly recommend Centrum Solutions for their professionalism and top-notch service. Definitely deserving of a 5-star rating!

Claudio Urbani

23:08 24 Nov 23

We had our hot water tank replaced with a tankless that Amir suggested and it has worked flawlessly over the last 2 years, we some small issues arise and Amir was here the same day or next to fix the issue.
He also replaced our old a/c with a new heat pump, this was a big job as our air handler was up in the attic, Amir and Bernardo removed the old unit and replaced it with new unit with precision. Even though it was hot up in the attic they never complained.
Amir was always patient to answer the many questions we asked him. He always returned my calls as many contractors never call back after a job is done.
They did an amazing job, very neat and clean work.
Would highly recommend Centrum Solutions

Richie Menzies

20:52 03 Oct 23

Centrum Team took quick action on getting a dual fuel hybrid heat pump/furnace installed that met Fortis's rebate policies. Jenneth was very helpful with ensuring the right equipment was selected and helped arrange the two assesments that were needed (air flow calc. and energuide). All around happy with the install and would recommend Centrum.

Wendy Armbruster

04:10 18 Aug 23

Amir and his crew did a fantastic job installing my new furnace and heat pump!

Darren Sturdy

03:50 10 Aug 23

I am extremely pleased with the exceptional service provided by Centrum and their dedicated team, led by Arim. Their professionalism was evident from the outset as they efficiently handled our HVAC installation with a remarkable attention to detail. Unlike other installers, Centrum's commitment to getting the job done right the first time truly sets them apart.

Arim's excellent communication skills ensured that we were kept informed throughout the installation process, eliminating any uncertainties we might have had. It was evident that they prioritize customer satisfaction, going the extra mile to not only meet but exceed our expectations. What truly impressed us was the inclusion of some additional services, a thoughtful gesture that demonstrated their commitment to delivering value. Centrum's dedication, expertise, and focus on customer well-being make them a top choice in the HVAC industry.

Saeid Sadeh

23:54 22 Jul 23

We are extremely satisfied with the service provided by Centrum Solutions for the replacement of our furnace. The entire process, from receiving the initial quote to the installation, was truly enjoyable. Amir, the owner and operator of the business, impressed us with his expertise and amiable demeanor. He took the time to explain all the details, enabling us to make a well-informed decision.

Furthermore, Jenneth, the Administrative Manager, was exceptionally responsive and provided valuable assistance in securing government rebates. We wholeheartedly endorse Centrum Solutions for all heating and cooling projects and highly recommend their services

Eugen Sim

20:01 06 Apr 23

The Centrum Team was very responsive and professional in installing my high-efficiency furnace and smart thermostat. Thank you Amir and Bernardo for the timely, fast and the great job. And thank you, Jenneth, for supporting the technical team and for the ultra-promptly (literally max 10 mins) responding to any of my requests and helping me with the rebate application.

Our Service Areas

Vancouver, BC

Burnaby, BC

Surrey, BC

Port Moody, BC

Coquitlam, BC

Langley, BC

If you’re unsure whether we service your area, give us a call!

Why Choose Centrum Solutions?

Centrum Solutions offers expert HVAC services with high-quality brands, experienced technicians, reliable support, and competitive pricing to ensure your comfort in every season.

24/7 Emergency Services

We’re always ready when you need us most

Guaranteed Customer Satisfaction

Our 100% satisfaction guarantee ensures you receive the highest level of service.

Transparent Pricing

No hidden fees! We provide clear, upfront pricing so you know exactly what to expect

Certified & Experienced Technicians

Our HVAC experts are fully licensed, trained, and highly experienced.

Flexible Maintenance Plans

Keep your AC running smoothly year-round with our preventive maintenance programs.

Top-Tier Brands

We work with the most reputable brands to deliver durable and high-quality solutions.

Resources & Tips

Check out our blog for expert advice on AC efficiency, troubleshooting, and maintenance.

Flexible Financing Options

We offer budget-friendly payment plans to make your HVAC upgrades more affordable.

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