HVAC Services

Heat Pump Repair Services

Introduction to Heat Pump Repair

Heat pumps are reliable, energy-efficient systems, but like any mechanical equipment, they can occasionally break down. If your heat pump isn’t working as it should, it’s essential to address the issue quickly to avoid higher energy costs or further damage to the system. At Centrum Solutions, we provide expert heat pump repair services to restore your system’s performance and ensure it operates efficiently year-round.

Heat Pump Repair Services

Welcome to Centrum Solutions

Your Trusted HVAC Partner

Our Services

A man carefully inspecting an air conditioning system inside a residential unit

Heat Pump Installation

We professionally install energy-efficient heat pumps that keep your home comfortable year-round while lowering energy costs and improving system performance.

Heat Pump Repair

Heat Pump Repair

Fast and reliable heat pump repair services to restore heating or cooling in your home—keeping your system running efficiently without long delays.

Heat Pump Replacement

Heat Pump Replacement

Upgrade your old or failing unit with a modern heat pump replacement that offers better efficiency, performance, and long-term energy savings.

Heat Pump Maintenance

Heat Pump Maintenance

Prevent breakdowns with scheduled heat pump maintenance that keeps your system clean, efficient, and performing at its best all year long.

Common Heat Pump Problems We Repair

Heat pumps provide year-round comfort, but when issues arise, they often fall into common categories. Here are some of the most frequent heat pump issues that we repair:

Poor Heating or Cooling

If your heat pump isn’t adequately heating or cooling your home, it could be due to low refrigerant, faulty coils, or a malfunctioning thermostat.

Frozen Coils

Ice buildup on the evaporator coils can reduce efficiency. This often happens when the refrigerant level is low, airflow is restricted, or the defrost cycle isn’t functioning properly.

Noisy Operation

Unusual sounds like grinding, rattling, or buzzing could be a sign of mechanical problems, including fan issues, loose components, or worn-out parts.

Short Cycling

When your heat pump turns on and off too frequently, it could indicate electrical issues, a broken thermostat, or a refrigerant leak.

Thermostat Issues

If your thermostat isn’t responding, the system may not turn on or off properly. This could be due to a wiring issue, dead batteries, or malfunctioning internal components.

Water Leaks

Leaking water around the unit may indicate a clogged drain line or faulty internal components, which need immediate attention to prevent further damage.

Why Choose Centrum Solutions for Heat Pump Repair?

When it comes to heat pump repair, it’s essential to choose a team you can trust. Here’s why Centrum Solutions is the right choice for your heat pump repair needs:

  • Experienced Technicians: Our certified and highly trained technicians have years of experience in diagnosing and repairing all types of heat pumps.
  • Comprehensive Service: We offer full-service repairs, from diagnosing issues to replacing damaged components.
  • Fast & Efficient: We understand the importance of quick repairs, and we aim to restore your system as quickly as possible to minimize downtime.
  • Affordable & Transparent Pricing: No hidden fees. We provide upfront pricing before starting any work, so you know exactly what to expect.
Centrum Solutions for Heat Pump Repair

The Heat Pump Repair Process

01

Initial Consultation & Inspection

We begin with a free diagnostic assessment to identify the problem and evaluate the condition of your heat pump.

02

Diagnosis & Detailed Explanation

Our experts will explain the issue, the recommended repair options, and an estimated time for fixing the system.

03

Repair & Parts Replacement

We use high-quality replacement parts and carry out the necessary repairs to restore your heat pump’s performance.

04

Post-Repair Testing & Calibration

After repairs, we test your system to ensure it’s working at optimal efficiency. We’ll also make necessary adjustments to ensure your comfort.

05

Final Inspection & Maintenance Tips

We provide post-repair inspection and valuable tips to prevent future issues. We can schedule regular maintenance to keep your system running smoothly.

HVAC technician inspecting an outdoor air conditioning unit

Cost of Heat Pump Repair

Need an exact price? Call us today and speak with our experts

Available Rebates for Heat Pump Repair

Curious about available rebates?
Click here to see what rebates you may qualify for.

Heat Pump Repair Maintenance Tips

While heat pump repairs are necessary when things go wrong, preventive maintenance is the best way to avoid repairs in the future. Here are some simple steps to keep your heat pump in good condition:

  1. Change the Air Filters Regularly – Clean filters ensure good airflow and prevent dust buildup inside the system.
  2. Keep the Outdoor Unit Clean – Remove any debris, leaves, or dirt from the outdoor unit to allow for proper airflow.
  3. Check for Ice Buildup – In colder months, monitor the outdoor unit for ice buildup, and schedule a defrost if necessary.
  4. Ensure Proper Insulation – Insulation around the ducts and pipes helps prevent heat loss and ensures efficiency.

Frequently Asked Questions (FAQs)

Common signs include poor heating/cooling performance, strange noises, frequent cycling, or water leaks. If you notice any of these, it’s time to call a professional.

The cost varies depending on the issue, but it typically ranges between $200 to $2,000. Get an estimate from our team after we inspect your system.

No—boiler replacement must be done by licensed technicians due to gas and plumbing safety regulations in BC.

 We’ll assess your home’s size, water usage, and budget to recommend the best type—whether it’s combi, system, or traditional.

Yes! Ask us about BC Hydro or FortisBC rebates and our payment plans to help with costs.

4.8
Based on 76 reviews
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Katie Gillard
18:26 09 Jul 25
Hired Centrum Solutions to diagnose and fix our broken heat pump. Amir was very courteous and thorough, and took the time needed to explain everything. Would hire them again!
Kassandra M
04:40 01 Jul 25
We first contacted Centrum back in the winter inquiring about the heat pump. Amir was extremely knowledgeable and helpful when it came to choosing the right system for our home. We ended up reaching out again in April and getting the heat pump installed at the end of the May as we wanted to take advantage of the available rebates and Amir & Jenneth made it happen for us and they continued to assist us after while we were applying for the Loan & Rebates. We’re so happy to have AC in our home for the summer and would 100% recommend Centrum Solutions to anyone.
Rajavel loganathan
22:48 08 Apr 25
We had them come over to our place for a consultation to install a new Heat pump. Amir was amazing in explaining me everything and took time answering my questions. Jenneth also helped me answer all questions and filling up the application for FortisBC rebates. We ended up paying exactly what was quoted and no extra hidden costs.

Installation went very good. They took great care in doing everything properly and never felt like it was rushed to just finish the work.

It's been few weeks since the installation, heating works great and just waiting to test the AC unit once the hot weather sets in. But I am sure if any issues Amir and team will help to sort it out. I will try to update the review after year when I do my yearly service maintenance with them.
Alex Aleman
06:44 20 Mar 25
I had an amazing experience with Centrum! From start to finish, their professionalism and expertise were evident. The technicians were highly knowledgeable, explaining everything in detail and diagnosing the issue quickly. They arrived on time, worked efficiently, and completed the job faster than expected while maintaining top-notch quality.

Customer service was outstanding—Amir was courteous, friendly, and respectful of my home.

I also appreciated their honest and fair pricing. There were no hidden fees, and the quote they provided was accurate and reasonable for the high-quality service they delivered.

Overall, they turned what could have been a stressful situation into a smooth and hassle-free experience. I highly recommend Centrum solutions to anyone in need of reliable and professional HVAC and Plumbing services. I’ll definitely be calling them again for any future needs
Dugan O'Neil
03:16 28 Feb 25
We have used Centrum Solutions over the past two years for numerous projects, including 2 mini split heat pumps. Amir and Jenneth are lovely people who provide top-notch customer service. I always feel that Amir has my best interest in mind and strives to come up with a plan that takes into account my specific needs. I like knowing that I'm dealing with the owner of the company - Amir takes pride in his work, and it shows.
Jaladeepan Kamaraju
18:04 30 Jan 24
I had a fantastic experience with Centrum Solutions. Amir and his team, including Bernardo, installed a new heat pump at our place. Their work was exceptional, and Amir and Jenneth provided excellent communication, addressing any questions promptly. I highly recommend Centrum Solutions for their professionalism and top-notch service. Definitely deserving of a 5-star rating!
Claudio Urbani
23:08 24 Nov 23
We had our hot water tank replaced with a tankless that Amir suggested and it has worked flawlessly over the last 2 years, we some small issues arise and Amir was here the same day or next to fix the issue.
He also replaced our old a/c with a new heat pump, this was a big job as our air handler was up in the attic, Amir and Bernardo removed the old unit and replaced it with new unit with precision. Even though it was hot up in the attic they never complained.
Amir was always patient to answer the many questions we asked him. He always returned my calls as many contractors never call back after a job is done.
They did an amazing job, very neat and clean work.
Would highly recommend Centrum Solutions
Richie Menzies
20:52 03 Oct 23
Centrum Team took quick action on getting a dual fuel hybrid heat pump/furnace installed that met Fortis's rebate policies. Jenneth was very helpful with ensuring the right equipment was selected and helped arrange the two assesments that were needed (air flow calc. and energuide). All around happy with the install and would recommend Centrum.
Wendy Armbruster
04:10 18 Aug 23
Amir and his crew did a fantastic job installing my new furnace and heat pump!
Darren Sturdy
03:50 10 Aug 23
I am extremely pleased with the exceptional service provided by Centrum and their dedicated team, led by Arim. Their professionalism was evident from the outset as they efficiently handled our HVAC installation with a remarkable attention to detail. Unlike other installers, Centrum's commitment to getting the job done right the first time truly sets them apart.

Arim's excellent communication skills ensured that we were kept informed throughout the installation process, eliminating any uncertainties we might have had. It was evident that they prioritize customer satisfaction, going the extra mile to not only meet but exceed our expectations. What truly impressed us was the inclusion of some additional services, a thoughtful gesture that demonstrated their commitment to delivering value. Centrum's dedication, expertise, and focus on customer well-being make them a top choice in the HVAC industry.
Saeid Sadeh
23:54 22 Jul 23
We are extremely satisfied with the service provided by Centrum Solutions for the replacement of our furnace. The entire process, from receiving the initial quote to the installation, was truly enjoyable. Amir, the owner and operator of the business, impressed us with his expertise and amiable demeanor. He took the time to explain all the details, enabling us to make a well-informed decision.

Furthermore, Jenneth, the Administrative Manager, was exceptionally responsive and provided valuable assistance in securing government rebates. We wholeheartedly endorse Centrum Solutions for all heating and cooling projects and highly recommend their services
Eugen Sim
20:01 06 Apr 23
The Centrum Team was very responsive and professional in installing my high-efficiency furnace and smart thermostat. Thank you Amir and Bernardo for the timely, fast and the great job. And thank you, Jenneth, for supporting the technical team and for the ultra-promptly (literally max 10 mins) responding to any of my requests and helping me with the rebate application.

Our Service Areas

Vancouver, BC

Burnaby, BC

Surrey, BC

Port Moody, BC

Coquitlam, BC

Langley, BC

If you’re unsure whether we service your area, give us a call!

Why Choose Centrum Solutions?

Centrum Solutions offers expert HVAC services with high-quality brands, experienced technicians, reliable support, and competitive pricing to ensure your comfort in every season.

24/7 Emergency Services

We’re always ready when you need us most

Guaranteed Customer Satisfaction

Our 100% satisfaction guarantee ensures you receive the highest level of service.

Transparent Pricing

No hidden fees! We provide clear, upfront pricing so you know exactly what to expect

Certified & Experienced Technicians

Our HVAC experts are fully licensed, trained, and highly experienced.

Flexible Maintenance Plans

Keep your AC running smoothly year-round with our preventive maintenance programs.

Top-Tier Brands

We work with the most reputable brands to deliver durable and high-quality solutions.

Resources & Tips

Check out our blog for expert advice on AC efficiency, troubleshooting, and maintenance.

Flexible Financing Options

We offer budget-friendly payment plans to make your HVAC upgrades more affordable.

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