HVAC Services

Heat Pump Services

What Is a Heat Pump?

Heat pumps are one of the most energy-efficient, environmentally friendly, and cost-effective ways to heat and cool your home or business. Whether you’re building new, upgrading, or just curious, this guide will walk you through everything you need to know about heat pumps—from how they work to whether they’re right for your space.

Heat Pump Services

Welcome to Centrum Solutions

Your Trusted HVAC Partner

Our Services

A man carefully inspecting an air conditioning system inside a residential unit

Heat Pump Installation

We professionally install energy-efficient heat pumps that keep your home comfortable year-round while lowering energy costs and improving system performance.

Heat Pump Repair

Heat Pump Repair

Fast and reliable heat pump repair services to restore heating or cooling in your home—keeping your system running efficiently without long delays.

Heat Pump Replacement

Heat Pump Replacement

Upgrade your old or failing unit with a modern heat pump replacement that offers better efficiency, performance, and long-term energy savings.

Heat Pump Maintenance

Heat Pump Maintenance

Prevent breakdowns with scheduled heat pump maintenance that keeps your system clean, efficient, and performing at its best all year long.

What Is a Heat Pump?

heat pump is a device that transfers heat from one place to another—usually from the outside air or ground into your home (in heating mode), or vice versa (in cooling mode).

Unlike traditional heating systems that generate heat (like a furnace), heat pumps simply move it, making them much more efficient.

What Is a Heat Pump
How Do Heat Pumps Work

How Do Heat Pumps Work?

Heat pumps use a refrigerant cycle to absorb and transfer heat. Here’s a breakdown:

  • Heating Mode: Even cold air contains heat energy. The pump extracts this heat and compresses it to a higher temperature before releasing it inside.
  • Cooling Mode: It works in reverse—removing heat from inside your home and dumping it outside.

This dual functionality makes heat pumps perfect for year-round comfort.

Types of Heat Pumps

Air Source Heat Pumps (ASHP)

  • Extracts heat from outside air.
  • Most common and cost-effective.
  • Easy to install.
  • Works best in moderate climates, but newer models handle cold well.

Ground Source (Geothermal) Heat Pumps

  • Extracts heat from the ground.
  • Higher upfront cost but ultra-efficient.
  • Very stable temperature source.
  • Ideal for long-term investment.

Water Source Heat Pumps

  • Transfers heat to/from a water source (like a lake or well).
  • Requires proximity to a reliable water body.

Hybrid Heat Pumps

  • Combines a heat pump with a gas furnace.
  • Automatically chooses the most efficient energy source based on temperature.

Benefits of Heat Pumps

01

Energy Efficient

Uses up to 75% less energy than traditional systems.

02

Eco-Friendly

Lower carbon emissions; great for green living.

03

All-in-One System

Heating & cooling from a single unit.

04

Lower Utility Bills

Long-term savings on heating/cooling.

05

Quiet Operation

Especially modern models.

06

Incentives Available

Rebates, tax credits, and more in many regions.

Benefits of Heat Pumps

Potential Drawbacks

  • Upfront Cost: Can be higher than a basic HVAC system.
  • Efficiency in Extreme Cold: Older models may need a backup source (though newer ones are much better).
  • Installation Complexity: Especially with geothermal systems.

Choosing the Right Heat Pump: Dual Fuel vs. All-Electric vs. Mini-Split

Selecting a heat pump isn’t just about price—choosing the wrong one could cost you more in the long run. We help you decide by considering:
🔹 Dual Fuel Heat Pumps – Combines a heat pump with a gas furnace for colder climates. (Up to $15,000 in rebates)
🔹 All-Electric Heat Pumps – Fully electric, no fossil fuels, ideal for mild to moderate climates. (Up to $21,000 in rebates)
🔹 Ductless Mini-Split Heat Pumps – Ideal for homes without existing ductwork or for room-by-room temperature control.
📞 Need expert advice? Call us at 604-338-7006

Why Switch to a Heat Pump?

  • Save up to 50% on heating costs compared to traditional systems
  • Get up to $21,000 in rebates – making some installations almost free
  • No more fossil fuels – reduce your carbon footprint and enjoy clean energy
  • Reliable, quiet, and long-lasting – modern heat pumps work efficiently year-round
  • Cooling included! – Heat pumps double as air conditioners for summer comfort
Technician inspecting an air conditioning system

Eligibility Requirements

  • Your home must be a primary residence (not a rental or secondary home).
  • You must currently use an eligible heating system, such as oil, gas, propane, electricity, or wood.
  • The new heat pump must be ENERGY STAR® certified and installed by a licensed professional.
  • Rebate amounts vary based on income and location.

Is a Heat Pump Right for You?

A heat pump is an excellent choice if:

  • You live in a temperate or cold-climate area with high energy bills.
  • You’re building or renovating a home.
  • You want an eco-friendly, future-proof HVAC system.

Not ideal if:

  • You’re in an area with very low electricity reliability.
  • Your home is poorly insulated.

Cost & Installation

  • Air Source Heat Pump: $3,000 – $8,000 (including installation).
  • Ground Source: $10,000 – $25,000 (due to digging & piping).
  • Installation Time: 1–3 days (air source); up to 2 weeks (geothermal).

Prices vary based on:

  • Home size
  • Ductwork
  • Local labor rates
  • Climate zone

Maintenance Tips

  • Change air filters monthly.
  • Clean coils and outdoor unit regularly.
  • Get professional service annually.
  • Monitor refrigerant levels.

Energy Efficiency Ratings to Know

  • SEER (Seasonal Energy Efficiency Ratio) – Cooling efficiency.
  • HSPF (Heating Seasonal Performance Factor) – Heating efficiency.
  • ENERGY STAR® Certification – Indicates high efficiency.

Look for:

  • SEER of 16 or higher
  • HSPF of 8.2 or higher

FAQs About Heat Pumps

Yes! Modern cold-climate heat pumps work efficiently down to -15°F (-26°C) or lower.
Absolutely. Whole-home systems are designed to handle full heating and cooling loads.
No—boiler replacement must be done by licensed technicians due to gas and plumbing safety regulations in BC.
We’ll assess your home’s size, water usage, and budget to recommend the best type—whether it’s combi, system, or traditional.
Yes! Ask us about BC Hydro or FortisBC rebates and our payment plans to help with costs.
Yes, we offer 24/7 emergency furnace repair services in Surrey. Whether it’s midnight or a weekend, we’re here to ensure your home stays warm.
Regular maintenance helps keep your AC running smoothly and prevents costly repairs. During a maintenance visit, we clean components, check refrigerant levels, and inspect the system for potential issues, ultimately prolonging the life of your unit.
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4.8
Based on 76 reviews
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Katie Gillard
18:26 09 Jul 25
Hired Centrum Solutions to diagnose and fix our broken heat pump. Amir was very courteous and thorough, and took the time needed to explain everything. Would hire them again!
Kassandra M
04:40 01 Jul 25
We first contacted Centrum back in the winter inquiring about the heat pump. Amir was extremely knowledgeable and helpful when it came to choosing the right system for our home. We ended up reaching out again in April and getting the heat pump installed at the end of the May as we wanted to take advantage of the available rebates and Amir & Jenneth made it happen for us and they continued to assist us after while we were applying for the Loan & Rebates. We’re so happy to have AC in our home for the summer and would 100% recommend Centrum Solutions to anyone.
Rajavel loganathan
22:48 08 Apr 25
We had them come over to our place for a consultation to install a new Heat pump. Amir was amazing in explaining me everything and took time answering my questions. Jenneth also helped me answer all questions and filling up the application for FortisBC rebates. We ended up paying exactly what was quoted and no extra hidden costs.

Installation went very good. They took great care in doing everything properly and never felt like it was rushed to just finish the work.

It's been few weeks since the installation, heating works great and just waiting to test the AC unit once the hot weather sets in. But I am sure if any issues Amir and team will help to sort it out. I will try to update the review after year when I do my yearly service maintenance with them.
Alex Aleman
06:44 20 Mar 25
I had an amazing experience with Centrum! From start to finish, their professionalism and expertise were evident. The technicians were highly knowledgeable, explaining everything in detail and diagnosing the issue quickly. They arrived on time, worked efficiently, and completed the job faster than expected while maintaining top-notch quality.

Customer service was outstanding—Amir was courteous, friendly, and respectful of my home.

I also appreciated their honest and fair pricing. There were no hidden fees, and the quote they provided was accurate and reasonable for the high-quality service they delivered.

Overall, they turned what could have been a stressful situation into a smooth and hassle-free experience. I highly recommend Centrum solutions to anyone in need of reliable and professional HVAC and Plumbing services. I’ll definitely be calling them again for any future needs
Dugan O'Neil
03:16 28 Feb 25
We have used Centrum Solutions over the past two years for numerous projects, including 2 mini split heat pumps. Amir and Jenneth are lovely people who provide top-notch customer service. I always feel that Amir has my best interest in mind and strives to come up with a plan that takes into account my specific needs. I like knowing that I'm dealing with the owner of the company - Amir takes pride in his work, and it shows.
Jaladeepan Kamaraju
18:04 30 Jan 24
I had a fantastic experience with Centrum Solutions. Amir and his team, including Bernardo, installed a new heat pump at our place. Their work was exceptional, and Amir and Jenneth provided excellent communication, addressing any questions promptly. I highly recommend Centrum Solutions for their professionalism and top-notch service. Definitely deserving of a 5-star rating!
Claudio Urbani
23:08 24 Nov 23
We had our hot water tank replaced with a tankless that Amir suggested and it has worked flawlessly over the last 2 years, we some small issues arise and Amir was here the same day or next to fix the issue.
He also replaced our old a/c with a new heat pump, this was a big job as our air handler was up in the attic, Amir and Bernardo removed the old unit and replaced it with new unit with precision. Even though it was hot up in the attic they never complained.
Amir was always patient to answer the many questions we asked him. He always returned my calls as many contractors never call back after a job is done.
They did an amazing job, very neat and clean work.
Would highly recommend Centrum Solutions
Richie Menzies
20:52 03 Oct 23
Centrum Team took quick action on getting a dual fuel hybrid heat pump/furnace installed that met Fortis's rebate policies. Jenneth was very helpful with ensuring the right equipment was selected and helped arrange the two assesments that were needed (air flow calc. and energuide). All around happy with the install and would recommend Centrum.
Wendy Armbruster
04:10 18 Aug 23
Amir and his crew did a fantastic job installing my new furnace and heat pump!
Darren Sturdy
03:50 10 Aug 23
I am extremely pleased with the exceptional service provided by Centrum and their dedicated team, led by Arim. Their professionalism was evident from the outset as they efficiently handled our HVAC installation with a remarkable attention to detail. Unlike other installers, Centrum's commitment to getting the job done right the first time truly sets them apart.

Arim's excellent communication skills ensured that we were kept informed throughout the installation process, eliminating any uncertainties we might have had. It was evident that they prioritize customer satisfaction, going the extra mile to not only meet but exceed our expectations. What truly impressed us was the inclusion of some additional services, a thoughtful gesture that demonstrated their commitment to delivering value. Centrum's dedication, expertise, and focus on customer well-being make them a top choice in the HVAC industry.
Saeid Sadeh
23:54 22 Jul 23
We are extremely satisfied with the service provided by Centrum Solutions for the replacement of our furnace. The entire process, from receiving the initial quote to the installation, was truly enjoyable. Amir, the owner and operator of the business, impressed us with his expertise and amiable demeanor. He took the time to explain all the details, enabling us to make a well-informed decision.

Furthermore, Jenneth, the Administrative Manager, was exceptionally responsive and provided valuable assistance in securing government rebates. We wholeheartedly endorse Centrum Solutions for all heating and cooling projects and highly recommend their services
Eugen Sim
20:01 06 Apr 23
The Centrum Team was very responsive and professional in installing my high-efficiency furnace and smart thermostat. Thank you Amir and Bernardo for the timely, fast and the great job. And thank you, Jenneth, for supporting the technical team and for the ultra-promptly (literally max 10 mins) responding to any of my requests and helping me with the rebate application.

Our Service Areas

Vancouver, BC

Burnaby, BC

Surrey, BC

Port Moody, BC

Coquitlam, BC

Langley, BC

If you’re unsure whether we service your area, give us a call!

Why Choose Centrum Solutions?

Centrum Solutions offers expert HVAC services with high-quality brands, experienced technicians, reliable support, and competitive pricing to ensure your comfort in every season.

24/7 Emergency Services

We’re always ready when you need us most

Guaranteed Customer Satisfaction

Our 100% satisfaction guarantee ensures you receive the highest level of service.

Transparent Pricing

No hidden fees! We provide clear, upfront pricing so you know exactly what to expect

Certified & Experienced Technicians

Our HVAC experts are fully licensed, trained, and highly experienced.

Flexible Maintenance Plans

Keep your AC running smoothly year-round with our preventive maintenance programs.

Top-Tier Brands

We work with the most reputable brands to deliver durable and high-quality solutions.

Resources & Tips

Check out our blog for expert advice on AC efficiency, troubleshooting, and maintenance.

Flexible Financing Options

We offer budget-friendly payment plans to make your HVAC upgrades more affordable.

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