Privacy Policy
Centrum Solutions
Effective Date: 2025
Centrum Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (centrumsolutions.ca) and engage with our services.
- INFORMATION DO WE COLLECT?
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, email address, phone number, and business details.
- Technical Information: IP address, browser type, operating system, and usage data through cookies and analytics tools.
- Financial Information: If applicable, we may collect billing details for payment processing.
- Communication Information: Messages, feedback, and inquiries sent to us.
- HOW DO WE PROCESS YOUR INFORMATION?
We use the collected information to:
- Provide and manage our HVAC, plumbing, heat pump, and electrical services.
- Respond to inquiries and customer support requests.
- Improve our website, services, and user experience.
- Send promotional emails, newsletters, or marketing materials (you can opt-out anytime).
- Comply with legal obligations.
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We do not sell, rent, or trade your personal information. However, we may share it with:
- Service Providers: Third-party vendors who assist in our operations (e.g., hosting providers, analytics tools, payment processors).
- Legal Compliance: If required by law, such as responding to a subpoena or legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
SMS Data Privacy: SMS opt-in or phone numbers collected for the purpose of SMS communication are not shared with any third parties or affiliate companies for marketing purposes.
- SMS TERMS OF SERVICE
SMS For Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
Upon consenting to receive text messages from Centrum Solutions, you may receive communications related to:
- Appointment reminders
- Follow-up messages
- Billing inquiries Please note that standard messaging disclosures apply.
Potential Fees for SMS Messaging
Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.
Opt-In Method
You may opt-in to receive SMS messages from Centrum Solutions in the following ways:
- By submitting an online form with an opt-in checkbox. Opt-Out Customers can opt-out of SMS messaging from Centrum Solutions by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.
Standard Messaging Disclosures
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt-out at any time, text STOP.
- For assistance, text HELP or visit our website at centrumsolutions.ca.
- Visit our privacy policy for privacy policy and terms and conditions for Terms of Service.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website traffic and improve user experience. You can manage cookie settings in your browser.
- Data Security
We implement industry-standard security measures to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
- Your Rights You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications.
- Request data portability (where applicable). To exercise these rights, please contact us at info@centrumsolutions.ca.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal data.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date.
- Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Centrum Solutions
301 Seaview Dr, Port Moody, BC V3H 1P1, Canada
604- 338-7006
